Refund policy

We want you to love every Dolci Vita piece. To help you choose confidently, each product page includes a dedicated Size Chart together with detailed information about the material, fit and style. We strongly recommend reviewing these details carefully before placing your order.

Exchanges & Store Credit

For sizing, fit, colour or style-related concerns, our preferred solution is an exchange or store credit.

Eligible items may be exchanged within 14 days of delivery for:

• a different size;
• another available colour or style; or
• another Dolci Vita item of equal value.

If the replacement item is of a higher value, the difference must be paid before dispatch.

Alternatively, eligible returns may be issued as a Dolci Vita gift card/store credit for the value of the returned item. Store credit is valid for 12 months from the date of issue.

To request an exchange or store credit, contact hello@dolci-vita.com with your order number and the item you would like instead.

Return Conditions

All returned items must be:

• unworn, except for reasonable handling necessary to assess fit;
• unwashed;
• in their original condition;
• free from makeup, stains, perfume, deodorant, body odour or other signs of wear; and
• returned with all original tags and labels attached.

Where permitted by applicable law, Dolci Vita reserves the right to reduce any reimbursement if an item has been handled beyond what is reasonably necessary to inspect its nature, characteristics or fit and its value has consequently been reduced.

Returns that do not meet the applicable return conditions may be refused or subject to an appropriate deduction where permitted by law.

Return Shipping

Unless an item is confirmed to be faulty, damaged or incorrect, all return shipping costs are the responsibility of the customer.

Dolci Vita does not provide prepaid return labels for change-of-mind, sizing, fit, colour or style-related returns.

We strongly recommend using a tracked shipping service and retaining proof of postage until your return has been received and processed.

The customer remains responsible for the parcel while it is in return transit.

For EU distance purchases, customers can be required to bear the direct cost of return when they were informed of that responsibility before purchase.

Statutory Cancellation Rights

Nothing in this policy limits any mandatory consumer rights that apply to your purchase.

Where applicable, customers purchasing online may have a statutory right to cancel an eligible order within the applicable cooling-off period.

To exercise any applicable statutory cancellation right, you must notify us clearly at hello@dolci-vita.com within the legally required timeframe and provide your order number.

Returned items must then be sent to the return address provided by Dolci Vita within the applicable statutory period and must comply with any legally applicable return conditions.

Where a statutory refund is required, it will be processed in accordance with applicable consumer law.

For UK distance purchases, customers generally have 14 days after receiving an item to notify the seller that they wish to cancel, followed by another 14 days to return the goods. The standard delivery cost must also generally be refunded, although any premium amount paid above standard delivery does not have to be reimbursed.

For EU distance purchases, the general cooling-off period is also 14 days.

Faulty, Damaged or Incorrect Items

If you believe you have received a faulty, damaged or incorrect item, please contact us at hello@dolci-vita.com as soon as possible with:

• your order number;
• clear photographs of the item; and
• a description of the issue.

Please do not return the item before receiving instructions from our team.

Where an item is confirmed to be faulty, damaged or incorrect, Dolci Vita will provide the appropriate remedy required under applicable consumer law and will cover return shipping where required.

Non-Returnable Items

Certain products may be excluded from change-of-mind returns where permitted by applicable law, including:

• clearly personalised or custom-made items; and
• sealed goods that are unsuitable for return for health or hygiene reasons once the seal has been broken.

Any applicable return restriction will be stated on the relevant product page.

For both UK and EU rules, custom-made/personalised goods and certain sealed hygiene goods can fall outside ordinary cooling-off rights.

Final Sale

Items clearly marked Final Sale are subject to the return restrictions stated on the relevant product page.

Final Sale status does not affect any mandatory consumer rights that cannot legally be excluded, including rights relating to faulty, damaged, incorrect or misdescribed goods.

How to Request a Return or Exchange

Email hello@dolci-vita.com with:

• your order number;
• the item you wish to return or exchange; and
• the nature of your request.

Once your request has been reviewed, we will provide the relevant return instructions and return address.

Please do not send any return to an address unless it has been provided or confirmed by Dolci Vita.

Unauthorised returns may be delayed or refused where permitted by law.

Processing

Exchanges and store credit are processed after the returned item has been received and inspected.

Where a statutory refund applies, it will be processed within the timeframe required by applicable law and returned using the original payment method unless otherwise agreed or legally permitted.

For UK distance sales, the refund deadline is generally within 14 days after the seller receives the goods back, subject to the applicable rules.